User Data Deletion

Last updated: 19 July 2026

You can request that Accio Casedelete the personal data we hold about you — including data collected via signing in with your mobile number, or via any Facebook or Instagram integration (such as our Instagram presence or, in future, Facebook/Instagram login). This applies whether or not you’ve ever placed an order.

How to request deletion

1. Email og@acciocase.store (or WhatsApp +91 73492 33163) with the subject line “Data deletion request”, from the email address or mobile number registered on your account.
2. We may ask you to confirm your identity — typically by verifying the registered mobile number on your account — to make sure we don’t delete someone else’s data.
3. We’ll confirm back once your request is received, and complete the deletion within 30 days.

What gets deleted

• Your account: name, mobile number, email address, and saved addresses.
• Any data received from a connected Facebook/Instagram login, if you’ve used one.

What we may retain, and why

Where you’ve placed an order, Indian tax and consumer protection law requires us to retain the underlying transaction records (order, invoice, and payment reference — not your full profile) for the legally mandated period, typically up to 8 years, even after an account deletion request. Payment details themselves are never held by us — Razorpay processes and retains those under its own policy. See our Privacy Policy for the full picture of what we collect and retain.

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