Cancellation & Refund Policy

Last updated: 19 July 2026

Every Accio Case case is made to order for your phone model and chosen design, so our policy is built around that — please read it before you order.

1. Cancelling an order

You may cancel your order for a full refund within 12 hours of placing it, as long as production hasn’t started. To cancel, email og@acciocase.store or WhatsApp +91 73492 33163with your order number. Once your case has entered production, it can no longer be cancelled, as it’s being made specifically for you.

2. Returns on customised products

In line with the Consumer Protection (E-Commerce) Rules, 2020, products that are made or personalised to a customer’s specification are generally not eligible for return once production has begun, except where the product itself is defective, damaged, or incorrect (see below).

3. Damaged, defective, or wrong item

You’re covered if your order arrives:

• Physically damaged or defective, or
• The wrong phone model, design, or item entirely.

To claim a replacement or refund:

1. Contact us within 48 hours of delivery at og@acciocase.store.
2. Include your order number, clear photos (and an unboxing video, if available) showing the issue.
3. We’ll review and confirm a free replacement or a full refund, whichever you prefer, within 3–5 business days of approval.

4. Refund method & timeline

Approved refunds are issued to the original payment method via Razorpay. Once processed on our end, refunds typically reflect in 7–10 business days, depending on your bank or payment provider.

5. What’s not covered

• Change of mind after production has started.
• Minor colour variation between your screen and the printed/lenticular finish.
• Damage caused by misuse after delivery.
• Claims made after the 48-hour reporting window, except where the delay was clearly not your fault.

6. Contact us